Overview
Due to the custom nature of our artwork, we cannot offer refunds on goods unless there is a defect with the product.
Custom products are not returnable but may be refunded or replaced within 30 days of delivery if the products are damaged/defective upon arrival, or materially different from what was ordered. If there is a misspelling or error in the name configuration, inscription, or design due to a printing mistake by us, you may be eligible for a refund if it is within 30 days of purchase.
To inquire about your return eligibility, please contact us at riley@coupletrees.com
If we deem your product eligible for return, we will give you the address to send it to in it’s original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at riley@coupletrees.com.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Returns can only be accepted at the address we give once we authorize a return.
For returns, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at riley@coupletrees.com for questions related to refunds and returns.